Sr. Technical Sales Engineer, US - greater Chicago area (commutable to our Northfield office)

Job description

Sr. Technical Sales Engineer, US - greater Chicago area, IL  (commutable to our Northfield office)

Sound Intelligence' US entity in Chicago, Illinois and is looking to grow the US team with a Sr. Technical Sales Engineer in the Chicago, IL area. This role will be a key player in achieving our ambitious growth plans, by supporting the territories’ customers and partners.

What is Sound Intelligence?

Sound Intelligence is a market leader in sound detection solutions for security and healthcare applications, with a fun-loving work environment and culture. Based on continuous R&D investments, our patented technology can accurately detect e.g. aggression in people’s voices, gunshots and breaking glass. Our products have been deployed in thousands of applications around the world including hospitals, schools, prisons, public transportation, retail and many more. Our team of ambitious and highly educated professionals is driven to scale-up our business together with our global network of technology and channel partners.

You will love this position if you are interested in …

  • Providing support for innovative products that are made to improve situational awareness, reduce response times to potential incidents or even help prevent incidents
  • Troubleshooting some of the most advanced sound detection technology available to the market
  • Contributing to an environment that encourages information sharing and out of the box thinking to resolve customer issues more efficiently
  • Adding your current technical knowledge to an already talented team of engineers, while enhancing your own technical skills through regular trainings
  • Being a self-starter working in a fast-paced scale-up environment

What you’ll do here …

  • Take the lead on technical customer/partner projects through resolution
  • Innovate new and progressive technical solutions and train/mentor other team members
  • Provide the highest quality technical pre- and post-sales engineering
  • Provide support for Sound Intelligence products to end-customers and partners
  • Prepare technical sales support materials
  • Develop system design recommendations and RFPs and RFIs
  • Coordinate on-site proof of concept and trial installations
  • Present training seminars on-site and through webinars
  • Provide in-depth troubleshooting and solutions
  • Provide feedback to R&D team on product improvements
  • Ensure Customer Cases are documented thoroughly
  • Perform other related duties as assigned

What we have to offer

  • The opportunity to play a key role in the ambitious growth plans of a high-tech scale-up company
  • The opportunity to grow and expand your knowledge of the industry with an innovative company
  • Colleagues who are fun, hard-working, and collaborative
  • Our goal is to provide our employees with purpose, autonomy and mastery and we are always open to suggestions on how to improve on these aspects
  • The opportunity to travel both domestically and internationally
  • Competitive Pay and Benefits

Job requirements

Job requirements

What we are looking for …

  • Experience in the field of technical service and support
  • Professional and friendly phone etiquette with excellent customer service skills
  • Proven reputation of positive customer interaction
  • Ability to think outside the box to create the best solution
  • Someone who enjoys training and mentoring others
  • Solid technical writing skills especially white paper, manuals, and instructions
  • Design documentation skills of schematics, flow charts, topologies, and metrics
  • Resourceful, analytical, flexible, organized, great communicator and listener

What You’ll Need …

  • Bachelor’s degree in Computer Science, Computer Engineering, Networking Engineering, Information Systems, or equivalent industry training
  • 7+ years of experience as a pre-sales or technical solution sales working in networking, integration, and/or 10+ years’ experience in video surveillance systems, security cameras and IP based video surveillance technology, both software and hardware
  • Proficiency and experience using diagraming tools such as Visio or CAD and be a power user of MS Office applications including Excel, Outlook, Word and PowerPoint
  • Excellent troubleshooting skills, able to diagnose, reproduce and analyze issues to solve problems effectively and efficiently, by logical deduction and thorough process of elimination
  • Exceptional customer service skills including detailed follow-through and professionalism in written, speaking and telephone communications
  • Must maintain a professional appearance and have a positive mental attitude
  • Convictions to the principals of honesty, dependability, responsibility, and a motivated self-starter

Valued, But Not Required …

  • Strong presentation skills
  • Knowledge of audio systems and/or sound detection
  • Experience with IP Video and Video Management Systems Installation and/or configurations with video analytic solutions
  • Strong networking knowledge (TCP/IP, Routers, Switches, VPN’s, Cybersecurity, etc.)
  • Curious by nature with a natural instinct to want to problem solve and figure out the best solution
  • Programming and application design
  • Use of CRM tools and/or help desk applications

Location, Travel and Physical demands:

  • Based in the greater Chicago, IL area (commutable to our Northfield office)
  • 25-50% travel nationwide
  • Occasional international travel
  • Physical Demands: Employee is occasionally required to lift 20-50 lbs.
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Want to know more about Sound Intelligence? Take a look at our website

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