Solutions Engineer

Job description

Solutions Engineer

Sound Intelligence' US entity in Northfield, IL and is looking to grow the US team with a Solutions Engineer in the Chicago area. This role will be a key player in achieving our ambitious growth plans, by supporting our territories’ customers and partners.

What is Sound Intelligence?

Sound Intelligence is a market leader in sound detection solutions for security and healthcare applications, with a fun-loving work environment and culture. Based on continuous R&D investments, our patented technology can accurately detect e.g. aggression in people’s voices, gunshots and breaking glass. Our products have been deployed in thousands of applications around the world including hospitals, schools, prisons, public transportation, retail and many more. Our team of ambitious and highly educated professionals is driven to scale-up our business together with our global network of technology and channel partners.

You will love this position if you are interested in

  • Providing support for innovative products that are made to improve situational awareness, reduce response times to potential incidents or even help prevent incidents
  • Troubleshooting some of the most advanced sound detection technology available to the market
  • Contributing to an environment that encourages information sharing and out of the box thinking to resolve customer issues more efficiently
  • Adding your current technical knowledge to an already talented team of engineers, while enhancing your own technical skills through regular trainings
  • Being a self-starter working in a fast-paced scale-up environment

What you’ll do here

  • Work on technical customer/partner projects through resolution
  • Participate in on-site proof of concept and trial installations
  • Present training seminars on-site and virtual for customers and system integrators
  • Provide hands-on deployment support with installation, calibration, configuration, troubleshooting, fine-tuning, and integration of our solutions
  • Help to build demo and testing lab
  • Manage on-site sound detection tests
  • Suggest improvements to processes
  • Track customer info and update as needed
  • Document technical solutions and innovate new ideas to resolve issues
  • Provide the highest quality technical pre- and post-sales engineering for our customers and partners
  • Ensure system with customer deployment details is maintained
  • Work on system design and schematics recommendations and RFPs and RFIs
  • Provide feedback to R&D team on product improvements
  • Ensure Customer Cases are documented thoroughly and resolved to customer’s satisfaction
  • Perform other related duties as assigned

What we have to offer

  • The opportunity to play a key role in the ambitious growth plans of a high-tech scale-up company
  • The opportunity to grow and expand your knowledge of the industry with an innovative company
  • Colleagues who are fun, hard-working, and collaborative
  • Our goal is to provide our employees with purpose, autonomy and mastery and we are always open to suggestions on how to improve on these aspects
  • The opportunity to travel both domestically and internationally
  • Competitive Pay and Benefits

Job requirements

Qualifications

To succeed in this position, you should have the following Technical Competencies

  • Technical/schematic design
  • Technical Writing and documentation
  • Tech Support/Customer Service & Training
  • System Integration and Testing
  • Creation and management of Test Lab

You’ll thrive in our culture/environment if you are

  • A Self-Starter
  • Someone Who Takes Ownership
  • Customer-focused
  • Analytical
  • Smart
  • Ambitious

Skills and Experience You’ll Need

  • Bachelor’s degree in Computer Science, Computer Engineering, Networking Engineering, Information Systems, or equivalent industry training
  • 2+ years of experience as a pre-sales or technical solution sales working in networking, integration, and/or 4+ years’ experience in video surveillance systems, security cameras and IP based video surveillance technology, both software and hardware
  • Exceptional customer service skills including detailed follow-through and professionalism in written, speaking, telephone and email communications
  • Design documentation skills, ideally of schematics, flow charts, topologies, and metrics using diagraming tools such as Visio and be a power user of MS Office applications including Excel, Outlook, Word and PowerPoint
  • Excellent troubleshooting skills, able to diagnose, reproduce and analyze issues to solve problems effectively and efficiently, by logical deduction and thorough process of elimination
  • Someone who enjoys training customers
  • Solid technical writing skills especially white paper, manuals, and instructions
  • Problem-solver, analytical, flexible, organized, great communicator and listener, willing to pitch in with the team to get done what needs to get done and do it well
  • Must maintain a professional appearance and have a positive mental attitude
  • Convictions to the principals of honesty, dependability, responsibility/ownership, and a motivated self-starter

Valued, But Not Required

  • Strong presentation skills
  • Knowledge of audio systems and/or sound detection
  • Experience with IP Video and Video Management Systems Installation and/or configurations with video analytic solutions
  • Strong networking knowledge (TCP/IP, Routers, Switches, VPN’s, Cybersecurity, etc.)
  • Programming and application design
  • Use of CRM tools and/or help desk applications

Location, Travel and Physical demands

  • Based in the greater Chicago, IL area (commutable to our Northfield office)
  • 25-50% travel nationwide
  • Occasional international travel
  • Physical Demands: Employee is occasionally required to lift 20-50 lbs.
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Want to know more about Sound Intelligence? Take a look at our website www.soundintel.com.

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